With a stack of watch type batteries needing replacement I headed over to the first online purveyor that Google threw up: Battery Force. (Yes – I know they paid Google to be at the top of the list but that doesn’t make them bad people – just good at marketing!) As promised the batteries were dispatched by four o’clock on the next working day and duly arrived in the post the next morning. The packet may have been small (it fitted through the letter box which is always a bonus) but they managed to squeeze in a discount voucher for my next purchase and a Belgian chocolate!
Contrast this with my experience renewing our home and contents insurance. (Christine setting fire to a bowl of cous-cous in the microwave was a good reminder that this needed doing!) A quick search on Confused.com didn’t come up with anything vastly cheaper than the renewal quote Norwich Union Direct had given me. However, when I rang them up, I decided to mention a couple of changes including Emma joining the family. Despite the fact that none of this information actually would have appeared on the policy document they sent me, it push the price up Â£20 which was enough to get me looking elsewhere.
AIG Direct was top of the list. It was slightly odd that as soon as I went through the quote on their site I received an e-mail indicating they could do a better deal if I phoned them up! By the time I had decided to accept the quote their site was just returning assorted Windows 2000 Server errors (“A device attached to the system is not functioning.” and “The RPC server is too busy to complete this operation.”). Undaunted, I returned the following morning and completed the transaction. I received a phone call later that day to check that I knew that I hadn’t accepted the offer of legal protection. The really bizarre/annoying part was when they phone me again the following day to say that they could beat their original quote! The girl on the phone just apologised that I “obviously hadn’t made it through their system yet”. Would you let these people sponsor your football team?!