Amateur IT support

Christine’s laptop has been slowly grinding to a halt over the past few weeks and, as the university support services were proposing to take it away, I thought I’d take a look. I was initially sidetracked by an issue with a SQL Server 2005 Express update which Windows Update was repeatedly trying to install. In the end, it turned out she had the same issue with the IDE Channel transfer mode that I’ve experienced before. The Windows Update was just one of the many disk intensive operations where things got really bad. Just for good measure I uninstalled some apps I’d put on her machine and ran CCleaner and JKDefrag. Hopefully Christine will come home from work in a better mood tomorrow!

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