Sly insurers

We took Norwich Union’s free 7 day driveaway cover when we picked up our new car and, after a bit of research, I decided that I couldn’t beat the annual quote that they’d given at the same time. I’d asked them to phone me back on Friday so told them to go away when they phoned on Wednesday evening. Then no-one phoned on Friday! When I phoned them today I think I made the mistake of giving the reference number for the temporary cover rather than the quote. They then proceeded to give me another quote for £5 more. They agreed to match the price of the original quote though and we went ahead. Only when the paperwork for the original quote turned up in the post later in the day did I discover that they had also managed to increase the excess by £100. After another prolonged phone call they agreed to decrease it again but we’ll see what actually happens.

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